Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
CVS Caremark RX Feedback - CVS Caremark RX resolution policy
CVS Caremark RX Feedback

CVS Caremark RX Feedback

ADVERTISEMENT

CVS Caremark RX resolution policy


Recently CVS Caremark mail order prescription service sent me a courtesy notice summarizing my prescriptions and suggesting that I order a 90-supply of one of the prescriptions in order to save money. Great idea. I have been using CVS Caremark's mail order service for about one year, and Caremark's customer service has been excellent.

However, I do have a complaint regarding an incident in which my doctor sent Caremark a 90-day prescription, but mistakenly wrote the order for only a 30-day supply, in my particular case, one box of 100 glucose test strips. A 90-day supply is more like three boxes.

Caremark delivered the 30-day supply of test strips as prescribed, and charged me for a three-month supply. The math is simple. I ended up paying twice what the local pharmacy charges for one box of test strips. So I called Caremark customer service to resolve the issue, which by the way, Caremark did. So far, no problem.

Caremark agreed to send a self-addressed and postage-paid envelope in which I am to mail back the one box of test strips, and be credited the cost. But I was warned that this was a one-time courtesy, and that in the future there would be no similar 'friendly' resolution. In other words, I have been declared responsible for errors that my doctor(s) might make when sending in prescriptions online.

Most other online vendors and service providers with whom I do business have been happy to resolve issues whenever and however often they occur. Hence, I believe that Caremark's response to my request for assistance was unnecessarily harsh. In my opinion, this was not great customer service.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to CVS Caremark RX
SUBMIT a ticket
for CVS Caremark RX
WATCH videos
for CVS Caremark RX
More CVS Caremark RX Reviews and Complaints MORE reviews and complaints
for CVS Caremark RX

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More CVS Caremark RX reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team